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Case Study: William Lea Ltd
William Lea Ltd is a screeding contractor based in Liverpool with their main office being here at Obsidian Offices. William Lea employ several screeding teams, with the majority working on site while the office team is based at Obsidian. Billy Lea, the founder of William Lea has an impressive and extensive track record in the screeding industry spanning over 50 years. William Lea are an independent specialist respected for their quality and rate of workmanship, they have contributed to numerous projects with many of the leading contractors and developers, including the new Wrexham super prison HMP Berwyn, The Island Project Chester Zoo, Manchester Town Hall, Alder Hey Hospital, The Royal Liverpool Hospital, the Beetham Tower in Manchester and Wrexham Eagles Meadow Shopping Centre.
William Lea needed a new base for their operations and office team. They required a location which was easily accessible to staff based all over the North West and they needed meeting rooms where they could hold training sessions for their staff.
William Lea first started using our Business Address service in 2003 when they needed a CH1 postal address for all their incoming post, as it was important to the company that they had a prestigious high-profile CH1 postcode. William Lea later moved into one of our serviced offices in 2010 and have been based at Obsidian ever since.
Speaking to Mark Clutton, Project Coordinator at William Lea, he had the following to say:
“We’ve found working from our office here in Chester simple and straightforward. It’s convenient to have the reception team answer our calls as it means that we can focus on working with suppliers and customers without interruptions and we know that our calls are being dealt with professionally and in a friendly manner.”
As users of our Telephone Answering Service, we are the first people that William Lea’s customers will be in contact with. By identifying who the caller is and what their call is regarding, we can then transfer calls to the relevant person or department, which saves William Lea’s staff time. The William Lea team regularly use our meeting rooms for health and safety training for their on-site staff, which makes it convenient and easy for all members of staff to have their office and training sessions all in one place.