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The Real Cost of Missing Business Calls
The way we communicate with each other has no doubt massively changed over the years, with advancements in mobile communications more and more business owners and managers are using their mobile phone to answer their business calls, meaning the need for landlines is not as great as it once was. But what happens when calls are missed because you are in a meeting with a client, already on the phone with another customer or simply have poor signal?
According to a survey by TelePA, 47% of small and medium-sized companies in the UK are missing business calls, which could contribute to a significant amount of lost business. Think about it, if you miss just one call a day that could mean you could be losing up to 300+ potential sales in a year! More worryingly, according to a BT survey, 85% of potential customers will not call back if their call is not answered first time. In many cases, rather than waiting to call you back, a business caller is far more likely to move on and try to contact another company who can help them.
As well as the financial cost, unanswered calls from existing and potential customers can create a long lasting bad impression. Customers should always be able to contact you via telephone if they have a problem or question.
So, what can you do to make sure that your calls are answered first time? Use Obsidian Offices Telephone Answering Service. Your calls will be answered in your company name by our team of experienced receptionists. We can then transfer calls to you, take messages for you and we can even take customer orders or fault reports. We learn the details of your business and your clients so that when answering your calls, we sound like a member of your team.
To find out more information about the service click here or call 01244 394 200 to talk to a member of our team.