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5 Ways You Can Use a Telephone Answering Service to Benefit Your Business
Obsidian Offices work with many different businesses, in a variety of sectors. We provide a flexible Telephone Answering Service that allows businesses to concentrate on providing an excellent service for their customers. Allowing them the time to streamline processes, procedures and ensure customer satisfaction with an increase in repeat customers. Most importantly a Telephone Answering Service has helped our customers get their time back by raising productivity, allowing them to convert more leads and spend more time with their families.
Here are just some of the ways you can use a Telephone Answering Service to benefit your business.
Customer Order Line
A telephone customer order line can be used alongside a website based ordering system, giving your customers the choice to choose how they order. Many people prefer to talk to someone when placing an order and not everyone always has access to the internet. Technology is great but it can often be temperamental too, if your website encounters issues then customers will always have the option to order by phone. With a Telephone Answering Service, you can be assured that you will never miss an order.
E-commerce websites can be expensive to set up and maintain and therefore it might be a more viable option to take telephone orders only, which is much more cost-effective.
Fault Reporting Line
A Telephone Answering Service can be used as a fault reporting line for your customers. The receptionist can take the details required from your caller, which can then be passed on to an engineer via text or email allowing them to respond to faults quickly and effectively. Keeping your customers happy and the workflow of your team running smoothly. All you need to do is to provide instructions which will allow them to allocate faults and tasks to your team.
Customer Service Division
A Telephone Answering Service can be used as a Customer Service Division, effectively giving you a full reception team who can take care of any customer service enquiries, giving your customers the re-assurance that they will always be able to speak to someone. We can then pass these enquiries on to you, so you can call your customers back at a time that suits you. Your business will give a professional first impression to any caller, and allows you to create the illusion of a bigger more established company.
There will be times where all your team will be busy on the phone dealing with incoming calls, so a Telephone Answering Service can be your overflow. You can set your office line to divert to your provider after a certain number of rings. That way if everyone is stuck on the phone, the person waiting to get through won’t be.
You can use a Telephone Answering Service to arrange appointments and meetings with customers and business colleagues. All you need to do is to set up a shared calendar (using Google or Microsoft Outlook) which your receptionist would have access to so they can book in and amend appointments for you.
Thinking about using a telephone answering service? Obsidian’s Telephone Answering Service is a simple cost-effective way of managing your business calls. You will be given your own unique telephone number that will be answered in your company name, where your calls will be handled by our friendly receptionist team. To find out more click here or call 01244 394 200 to talk to a member of our team.