Frequently Asked Questions

We have a wide-range of clients from all sectors of business – entrepreneurs, business consultants, solicitors, executives, financial advisors and many more.

It depends on how effective “doing it yourself” is, if you are spending time typing all your own material, how much money are you losing because you could be doing chargeable work? Using our services will free-up valuable time, which can then be spent on important things like:

• Balancing home and work responsibilities
• Concentrating on what you do best
• Growing your business

There are many reasons, here are some of the main ones:

• What happens when your secretary is ill or goes on holiday? Does the work just pile up until he / she gets back or do you take on a temp?
• No secretary could mean that your clients are left to simply wonder why they haven’t heard from you
• If you call in a temp, how much does it cost? How long does it take you to train them up?
• Does your business have peaks and troughs? Perhaps you could really use some extra help when the peaks get too much for your in-house secretary to complete alone
• Do you ever have sensitive or confidential work that you feel uneasy about disclosing to anyone in the office? Send it to us and confidentiality is guaranteed
• If your business is growing successfully, you may be considering recruiting new staff. You can use us until there is enough work to merit this commitment.

No. when you hire an employee, on top of salary, there are many other things that your need to administer (payroll, pension, benefits etc.) many things to buy or lease (equipment, furniture etc.) and you will need workspace for them as well. It all becomes very expensive and time-consuming. By using Obsidian Offices – you use us only when needed, pay only for the work that is done and we’re there whenever you need us.

Most of our work is charged on an hourly basis.

Your work is saved on computer hard drive and backed-up every night off-site. Our anti-virus software is automatically updated whenever downloads are available and all of our outgoing email and attachments are scanned prior to sending.

We have regularly updated anti-virus software and our system is protected by a firewall. Of course no system is completely infallible, but we do our utmost to ensure that all data is protected.

Here at Obsidian we use Office 365 which uses the latest version of Microsoft Office, which includes Excel, PowerPoint, Publisher and Word. We also run web-text software which allows us to text any messages we have taken straight to your mobile.

Yes, please see the Business Address Service for further details.

Completely. We will not at any time directly or indirectly divulge, disclose or communicate any information that you give to us. We will protect such information and treat it as strictly confidential.