Contact Us

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

How to Make your Business Customer Service Centric

Customers play a huge part in every business, whether they are long term customers or short-term customers, they should be treated with equal measure. Each customer should have a pleasant experience when they come into contact with your business, and be treated as if they are the most important person to your company at that point in time.

‘Know what your customers want most and what your company does best. Focus on where those two meet.’ ~ Kevin Stirtz

Here are a few ways in which you can evaluate and improve upon the level of customer service within your business:

Treat Your Customers How You Would Expect To Be Treated
Everyone goes through the ‘customer cycle’ at some point in their lives and everyone expects a certain degree of customer service from businesses in which they trust with their money, products or service. Think about some forms of customer service that you would expect to receive if you were buying the product that you sell or the service that you supply. Take that as a basic guide of how to treat your customers and grow upon it, create a unique experience for your customers.

Be Approachable
Having an approachable work force encourages customers to give the necessary feedback that will help your business grow. If customers feel like they can approach a member of your team, or you the business owner for that matter, they are more likely going to highlight areas in which they think could do with improvements. This will ultimately improve the level of customer service that your company provides because customer feedback is vital if you want your business to grow.

Listen To Your Customers
So now that your customers feel like they have a voice in your company, actually give them one, customers need to see that you are actively listening to their concerns. Customers who take the time to give feedback to companies are usually the same customers who want to keep using those same companies again and again, they care enough to help you improve so you should care enough to take the steps to show your customers that you’re working on a solution to their problem.

Communication Within Your Business

Communicating with everyone in your business, from the top of the business down to the work force, helps to create a smooth and pleasant experience for customers. Make sure that all staff have the necessary training, whether that be industry specific or customer service training, so you know that all your staff is on the same page. Hold meeting and set targets for your staff so they are actively using their knowledge and are preforming to their best ability.

Market With Your Customers In Mind
If your customers sign up to your newsletters or to your marketing list, trust that they are interested in your products or your service and they want to keep informed. However, customers don’t like to be bombarded with recycled marketing campaigns. Create a marketing strategy and segments your customers based on the products that they buy from you or the service that they enquire about, this will help you to create specialised campaigns for each customer type. Creating specialised campaigns is important because it promotes customers to engage more with your company because they are seeing content that they are genuinely interested in.

To ensure that you achieve and maintain a high level of customer service, keep in mind the customer journey. Everyone goes trough at least one of these points as a customer and it’s how you treat your customers at these points that will start to show a difference.

The Customer Journey