Contact Us

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

What is Telephone Answering?

 
Are you plagued by missed calls or messages left from prospective clients with no return information? Did you know that 9 out of 10 people don’t leave messages on answer machines? Imagine how many potential customers you have missed because there are times when you are simply unable to answer your calls. If somebody is attempting to call you, then you should show them that their call is valued and appreciated. The best way to do this is for their call to be answered personally by a warm professional in your company name.
You can employ people to do this but the costs of employment, phone lines and equipment (and not forgetting premises for them) may not be cost-effective. This is especially true for start-up companies or for companies ready to grow and expand to new areas but need to test the waters before making a full commitment to physical premises. Other problems that you may encounter such as holidays, sickness or the telephone line simply being engaged are eliminated with an Obsidian Telephone Answering Service.
Our service is dedicated to providing a first-class professional service. We learn the details of your business and your clients so that when answering your calls we sound like a member of your team. When a caller rings your unique number, our receptionist will answer in your company name.
Our business is built on customer service. As we are not a call-centre, we understand the needs of all sizes of businesses. You will find our service friendly, flexible and above all, professional at all times. Our service will provide your callers with the very best first impression.

How can I use the Service?

 

  • While you deal with the important duties your business brings, your own fully-trained receptionist will deal with your calls from 8:30am to 5:30pm weekdays.
  • You will be given a unique telephone number that will be answered in your company name.
  • Many of our clients prefer to have their calls transferred, while others like us to take messages for them and forward them on. 
  • Examples of calls we handle include; order taking, organising engineer visits, reporting faults and simple message taking. 
  • We can forward any messages to you by E-Mail or Text Message, or simply by calling you.
  • Out-of-hours we have all calls diverted to our voicemail, which is checked daily. We then forward these messages on.
  • Alternatively this can be personalised and a voice file sent directly to you, as and when messages come through.
Click here to view details of our Telephone Answering Service
Click here to view details of our Holiday Telephone Answering Service

How do I sign up or the service?

You can sign up for the service by calling or emailing us or simply by filling in the contact form on the left side of the page.

Before you can use the service please be aware you need to provide us with a proof of address and proof of ID, without these documents we will not be able to provide the service to you.

Can I use the Address?

If you sign up for our Telephone Answering Service this does not include the use of our address.

If you would like to use our address as well you will need to upgrade or sign up for our Business Plus package

"We were initially wary of the transition from in-house telephone answering to another party, but our fears quickly subsided once the service started. It has proved to be the best move that we ever did. The service is exemplary, our customers are happy with being able to leave a message or log a call with the sure knowledge that it will be dealt with properly and professionally"
Gerallt Pritchard, Servicevend N.W. Limited