Telephone Answering

Our Telephone Answering Service provides a first-class professional service to you and your clients. We learn the details of your business and your clients so that when answering your calls, we sound like a member of your team. When a caller rings your unique number, our virtual receptionist will answer in your company name.

You can employ people to do this but the costs of employment, phone lines and equipment (and not forgetting premises for them) may not be cost-effective. This is especially true for start-up companies or for companies ready to grow and expand to new areas but who are needing to test the waters before making a full commitment to physical premises. Other problems that you may encounter such as holidays, sickness or the telephone line simply being engaged are eliminated with an Obsidian Telephone Answering Service.

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Telephone Answering, Virtual Receptionist, Virtual Office, Business Centre

Are you plagued by missed calls or messages left from prospective clients with no return information? Did you know that 9 out of 10 people don’t leave messages on answer machines? Imagine how many potential customers you have missed because there are times when you are simply unable to answer your calls. 

If somebody is attempting to call you, then you should show them that their call is important to you and your company. The best way to do this is to invest in a Telephone Answering Service.  Your calls will be answered professionally and in your company name, by a member of the Obsidian Team who will then take messages, fill out forms or transfer your calls to you, making your client feel valued and important. 

How do I sign up or the service?

You can sign up for our service by calling 01244 394 200, emailing enquiries@obsidiangroup.net us or simply by filling in the contact form at the bottom of this page.

Before you can use the service please be aware you need to provide us with a proof of address and proof of ID, without these documents we will not be able to provide the service to you.

Can I use the Address?

If you sign up for our Telephone Answering Service, this does not include the use of our address. If you would like the use of our Business Address in addition to our Telephone Answering Service, you can upgrade to our Business Plus Service which is a combined package.

Telephone Answering, Virtual Office, Virtual Receptionist, Obsidian Offices

How can I use the Service?

While you deal with the important duties your business brings, our fully-trained virtual receptionist will deal with your calls from 8:30am to 5:30pm Monday – Friday.

You will be given a unique telephone number that will be answered in your company name. Many of our clients prefer to have their calls transferred, while others like us to take messages for them and forward them on.

Examples of calls we handle include; order taking, organising engineer visits, reporting faults and simple message taking.  We can forward any messages to you by E-Mail or Text Message, or simply by calling you.

Out-of-hours we have all calls diverted to our voicemail, which is checked daily. We then forward these messages on. Alternatively, this can be personalised and a voice file sent directly to you, as and when messages come through.

How do I sign up or the service?

You can sign up for our service by calling 01244 394 200, emailing enquiries@obsidiangroup.net us or simply by filling in the contact form at the bottom of this page.

Before you can use the service please be aware you need to provide us with a proof of address and proof of ID, without these documents we will not be able to provide the service to you.

Can I use the Address?

If you sign up for our Telephone Answering Service, this does not include the use of our address. If you would like the use of our Business Address in addition to our Telephone Answering Service, you can upgrade to our Business Plus Service which is a combined package.

Telephone Answering, Virtual Office, Virtual Receptionist, Obsidian Offices

How can I use the Service?

While you deal with the important duties your business brings, our fully-trained virtual receptionist will deal with your calls from 8:30am to 5:30pm Monday – Friday.

You will be given a unique telephone number that will be answered in your company name. Many of our clients prefer to have their calls transferred, while others like us to take messages for them and forward them on.

Examples of calls we handle include; order taking, organising engineer visits, reporting faults and simple message taking.  We can forward any messages to you by E-Mail or Text Message, or simply by calling you.

Out-of-hours we have all calls diverted to our voicemail, which is checked daily. We then forward these messages on. Alternatively, this can be personalised and a voice file sent directly to you, as and when messages come through.

What Do Our Clients Have To Say?

Answering Service

Telephone Answering Only
£ 70
00
Monthly
  • Registered Business Address
  • Companies House
  • Mail Handling
  • Email Summaries
  • Receive Parcels
  • Virtual Receptionist
  • Scanning
  • Mail Forwarding
  • Unique Telephone Number
  • Call Handling

Business Plus

Telephone and Address Combined
£ 85
00
Monthly
  • Registered Business Address
  • Companies House
  • Mail Handling
  • Email Summaries
  • Receive Parcels
  • Virtual Receptionist
  • Scanning
  • Mail Forwarding
  • Unique Telephone Number
  • Call Handling
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Mission Statement

To become the most service focused Business Centre in the North West we use our skill sets to provide tailored, client focused solutions in a timely manner by investing in our team and clients.  Using continuous feedback we ensure a dependable, customer orientated working environment.  As a team we strive to exceed client expectation through our first class customer service and flexible business solutions.

Vision Statement

At Obsidian Offices, our vision is to be a serviced focused Business Centre with flexible solutions. This enables businesses to reach their full potential by utilising our dependable, client orientated and professional environment.

Obsidian Offices, Chantry Court, Chester, CH1 4QN
Email: enquiries@obsidiangroup.net
Tel: 01244 394 200 Fax: 01244 458 030

Obsidian Offices in the trading name of Jazapax Limited which is registered in England and Wales (791759) Registered Office: Obsidian Offices, Chantry Court, Chester, CH1 4QN

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