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

Hiring a Receptionist VS. Virtual Office Service

The number of secretarial job roles are estimated to go from 73,000 to 58,000 from 2016 to 2020 (according to the national careers service). This is due to the huge growth in administration services such as Telephone Answering Services and Business Address Services. Business owners have realised that it is much more cost effective to pay for a Virtual Office Service than it is to invest in a receptionist.

If you’re stuck between whether you should hire a Receptionist, or go for a Virtual Office Service; then keep reading...  

When you come across our website, adverts or social media platforms, many people wonder ‘Why would I outsource to another company?   Why don’t I just hire a Receptionist’?   In essence this is what a Virtual Office is.  It provides a full and rounded Receptionist, encompassing both Telephone Answering Service and Business Address Service.  Many people don’t consider the cons of hiring employees over the pros of a Virtual Office Service.

If you have ever hired a member of staff before, then you will know how expensive it is to advertise a job on the best jobsites. Not only that, but you will have to take time out of your business to put together a job description, salary estimate and requirements before you can do anything.  Interviews will then be held, and if you don't find anyone suitable for the role; start all over again.  If the candidate is successful they will require training and may even need to attend a course.  All of this hassle can be eliminated with a Virtual Office Service because each and every one of the receptionists are already trained and have been through the interview stages with their employer; saving you time and money.

Secondly, the Virtual Office provider will have more than enough staff to cover the phone lines when one of the receptionists are on holiday or on sick leave.  If your receptionist went on holiday or called in sick, who would answer your phones? Ask yourself what you would do if your receptionist fell pregnant or his partner fell pregnant? That’s up to a whole year without a receptionist.  Can you say with confidence, that there would never be a time where the phones were unmanned? You could be at risk of losing potential customers .  As well as the uncertainty of cover during absences you will also have to pay your staff for that time off.

However, one of the great things about hiring a receptionist, is that they will learn to know your business inside and out; procedures, services/products and clients.  Telephone Answering Service Receptionists will never know your business inside and out, but they will know your business well enough to deliver confident information to your clients and potential clients when they call.

If I haven’t already convinced you that a Virtual Office Service may be more beneficial to your business than hiring a receptionist, let’s talk about costs.

On average, the wage for a Receptionist/Administration Assistant in North West England is on around £16,622 per annum; so £1,385 per month. This isn’t including the costs of a premises for your receptionist to work from, landline and handset costs, equipment for your receptionist e.g. computer, desk etc. All together this could easily cost over £20,000 per year.  There are also less obvious costs including PAYE, National Insurance and benefits that also contribute to the cost in hiring a member of staff.  Let’s just base this on salary though.

The cost of a telephone answering service per annum at Obsidian Offices actually comes to less than paying your receptionist for just one month!   Of course this isn’t including our 35p per call handling fee however, you would need to receive over 40,000 calls a year to come anywhere close to the figure that you would be spending on a receptionist.

Of course, a receptionist doesn’t only answer calls, they take care of customers and do admin work too. If you are hiring a receptionist to answer your calls and handle your post, but you can cope with your admin work, please reconsider.   There’s nothing worse than hiring a receptionist on a 12 month contract to find out that you could have saved tens of thousands of pounds, hours of training, and days of recruitment over that 12 month period.