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

Tips and Tricks to Giving Great Customer Service

Building your business to survive in an economic struggle is not done by lowering prices, it is achieved by valuing the loyal customers who keep coming back. You gain these customers by giving an outstanding level of customer service.

We have come up with a number of tips and tricks to give your customer service a boost!

1. ‘Service starts with a smile’
First impressions count! Make sure that you are warm and welcoming to your customers in the first instance. They will be positively affected by your manner and this will show in their thoughts of your product/service.

2. Get all employees on the same wavelength
Whether they are customer service advisers or technicians, ensure that every member of your team knows the importance of delivering great customer service and how to do it efficiently. They can only do it if they know how.

3. Be patient and respectful with issues
We all know how difficult some customers can be when something goes wrong, but keep a cool head. Be patient and listen to what the customer has got to say first, then respectfully address the matter, and explain what is going to happen next. Even if you don’t, pretend as if you know what you are talking about and don’t allow your emotions to get the better of your customer service.

4. Be responsive
The worst thing you can do in customer service is to push an issue presented to you by a customer aside. To you, it may be one of many things you have to do, but to this customer it is important. Get issues sorted fast!

5. Ask for feedback
Customers love being invited to share what they really think of your service – so ask! To deliver a great service you need to know what they want.

Delivering excellent customer service can get you well on your way to becoming a highly valued company. Similarly, having poor customer service can shatter your businesses reputation and push potential customers away.